Terms & Conditions and Master Service Agreement

Effective Date: January 1, 2026

Primary Jurisdiction: Harris County, Houston, Texas

Entity: Door and Dock Solutions ("Company," "we," "us," or "our")

Welcome to Door and Dock Solutions. By accessing our website, utilizing our digital materials, requesting proposals, or engaging our technicians for commercial, industrial, or automated door and dock services, you (“Client,” “User,” or “Buyer”) agree to be bound by the following Terms & Conditions and Master Service Agreement.

Section 1: Scope of Digital & Commercial Services

Door and Dock Solutions provides end-to-end industrial automation, loading dock maintenance, and perimeter security across the Greater Houston logistics, industrial, and medical sectors.

1.1 Covered Solutions & Systems

• Commercial & Industrial Door Systems: High-speed doors, sectional overhead doors, rolling steel doors, fire-rated assemblies, automatic doors.
• Loading Dock Equipment: Hydraulic/mechanical dock levelers, vehicle restraints, dock seals, shelters, and dock lifts.
• Automated Gates & Access Controls: Barrier arms, slide/swing gate operators, card readers, and loop detectors.
• Robotics, Conveyors & Warehouse Automation: Material handling integration, specialized sensor arrays, and custom control panels.

1.2 Non-Binding Website Content

All website content, videos, “pro-tips,” and digital guides are provided for general educational purposes only. Nothing on this site constitutes binding engineering advice, technical consultation, or a formal offer. Services are governed strictly by executed written proposals, site inspections, and local building code standards.

Section 2: Intellectual Property & Trade Secret Protection

(Texas Uniform Trade Secrets Act TUTSA Compliance: Tex. Civ. Prac. & Rem. Code §134A.001 et seq.)

2.1 Definition of Proprietary Assets & Trade Secrets

Door and Dock Solutions has invested substantial resources developing specialized operational knowledge. "Trade Secrets" and "Confidential Information" include, but are not limited to:

• Technical & Engineering Data: Custom structural welding specifications, hydraulic calibration formulas, and proprietary mechanical adjustment sequences.
• Operational Methodologies: Specialized "First-Visit Fix" protocols, custom diagnostic decision trees, and internal maintenance checklists.
• Business Intelligence: Strategic pricing models, vendor relationship structures, client databases, and Houston-market positioning strategy.
• Digital Media & Training Content: Proprietary video formats, script structures, downloadable maintenance frameworks, and technical workflow designs.

2.2 Prohibited Actions & Non-Use

You expressly agree not to:

• Deconstruct or Reverse Engineer: Attempt to replicate our proprietary repair methodologies, custom hardware modifications, or field adjustments for commercial or internal competitive gain.
• Unauthorized Distribution: Share, re-publish, or sell any internal service materials, technical "pro-tips," or proprietary training checklists.
• Competitive Misuse: Utilize our intellectual property to develop competing services or solicit our clients within the Texas Gulf Coast region.

2.3 Legal Remedies for Misappropriation

Any unauthorized acquisition, disclosure, or use of our Trade Secrets constitutes willful misappropriation under TUTSA. Door and Dock Solutions aggressively defends its IP and will seek:

1. Immediate Injunctive Relief to halt unauthorized use.
2. Monetary & Exemplary Damages under Texas law (including actual losses and disgorgement of unjust enrichment).
3. Mandatory Attorney’s Fees and Court Costs.

Exclusive Jurisdiction: All trade secret and IP disputes shall lie exclusively in state courts located in Harris County, Texas, or federal courts in the Southern District of Texas.

3.2 Technical & Forensic Enforcement

We reserve the right to deploy forensic monitoring, digital watermarking, rate-limiting, IP blocking, and automated signature logging to detect unauthorized scraping. Violations will be prosecuted under copyright infringement laws, trade secret acts, and the Texas Theft Liability Act.

3.3 DMCA Copyright Policy (17 U.S.C. §512)

If you believe material on our site infringes your copyright, send a formal written notice containing all statutory requirements to our designated agent:

• DMCA Agent: Door and Dock Solutions
• Location: Houston, Texas
• Email: [email protected]
• Phone: (832) 232-9150

Section 4: Commercial Field Operations & Service Terms

The following operational terms apply to all field service calls, preventive maintenance contracts, installations, and hardware repairs:

4.1 Pricing, Proposals, and Invoicing

• Proposal Validity: All written estimates and proposals are valid for 30 days from the date issued.
• Transparent Pricing: Proposals outline the explicit scope of work. No hidden fees apply.
• Payment Terms: Payment is due within 10 days of the invoice date.
• Late Charges: Accounts unpaid after 10 days accrue interest at 2% per month (24% per annum) or the maximum legal rate allowed under Texas law.
• No Retention: No portion of the contract price may be withheld as retainage.
• Collection Expenses: If an account is placed with an attorney or collection agency, the Buyer agrees to pay all attorney’s fees, legal costs, and collection expenses incurred by Door and Dock Solutions.

4.2 Order Cancellation & Liquidated Damages

• Cancellation Prior to Commencement: If the Buyer cancels a contract prior to the start of any physical work or material ordering, Buyer shall pay 10% of the total contract price.
• Cancellation After Commencement: If the Buyer terminates a contract mid-project, Buyer shall pay for all labor and materials supplied to date, plus 25% of the total contract price as liquidated damages.

4.3 Client Site Responsibilities & Access

To ensure efficient execution, the Buyer is responsible for:

• Uninterrupted Access: Providing exclusive, continuous access to work openings during scheduled service windows. Delays caused by site interference will be billed at standard labor rates.
• Utilities & Safety: Furnishing necessary electrical power for tools, lighting, and welding, alongside a hazard-free work site adhering to OSHA standards. Buyer must supply required Safety Data Sheets (SDS), barricades, and traffic control when applicable.
• Authorized Sign-Off: Providing an authorized site representative immediately upon project completion to inspect the installation, receive operational training, and execute our work ticket.
• Permits & Regulatory Approvals: Obtaining all required local building permits, municipal licenses, inspections, and Authority Having Jurisdiction (AHJ) approvals for wall openings, structural modifications, and fire-rated door compliance.

4.4 System Design & Environmental Limits

• Role of Parties: Buyer agrees that Buyer is the sole designer of their overall operational process/facility layout, and Door and Dock Solutions acts strictly as an installer of specified equipment components.
• Site Deficiencies: We accept no liability for component or system failure caused by building structural defects, sub-floor issues, main line power surges, phase loss, or site electrical fluctuations.

Section 5: Limited Warranties & Claims

5.1 90-Day Service & Parts Warranty

• New Parts & Labor: Guaranteed for 90 days from the service completion date. We will repair or replace qualifying defective parts installed by our technicians.
• Electronic Controls: Electronic components, sensing devices, and specialty controls carry the specific manufacturer's limited warranty.
• Warranty Exclusion for Unpaid Accounts: All warranties express or implied are voided if the client’s account balance is past due or unpaid.

5.2 Third-Party Hardware & Self-Installation

Materials and components sold by Door and Dock Solutions are intended for professional installation. If hardware (such as Floor Sensors, Sensing Eyes, Loop Detectors, Feather Edges, Phantom Edges, Shaft Locks, or Spring Locks) is installed or modified by third parties or client personnel, Door and Dock Solutions assumes zero responsibility for installation quality, operational safety, or adjustments.

5.3 Defect Claims

Claims regarding apparent defects or operational discrepancies must be submitted to Door and Dock Solutions in writing within 10 days of installation or service completion.

Section 6: Risk Allocation & Legal Terms

6.1 Insurance Coverage

Door and Dock Solutions maintains full Workers’ Compensation and Public Liability Insurance on every job site to protect client property and our personnel.

6.2 Non-Solicitation

Buyer agrees not to solicit, hire, or contract directly with any Door and Dock Solutions employee, contractor, or technician during the service period and for 12 months following project completion without express written consent.

6.3 Limitation of Liability

To the fullest extent permitted by Texas law, Door and Dock Solutions shall not be liable for indirect, incidental, special, consequential, or economic damages including lost profits, business interruption, or loss of facility operational uptime arising out of site delays or equipment usage.

6.4 Dispute Resolution & Governing Law

• Governing Law: The laws of the State of Texas govern these Terms. Texas.

Section 7: Company Contact Information

For legal inquiries, scope adjustments, or service authorizations, contact our Houston headquarters:

• Door and Dock Solutions
• Location: Houston, Texas
• Phone: (832) 232-9150
• Email: [email protected]
• Website: https://www.dooranddocksolutions.com